Only the people you approve.

In the Waffle Hub:
1. Tap "Contacts"
2. Hit the + button
3. Enter name and number
4. Save!

Waffle Home Free:You get 1 primary approved contact
Paid plans:Add as many as you want!

Yes, you can see who is calling or leaving voice notes within the Waffle Hub > Device Activity.

You can leave and receive voice notes to your child's Waffle through the Waffle App > Voice Notes

What are Quiet Hours? Quiet hours allow parents to schedule when the Waffle's are online or offline. Primary contacts and emergency calls will always be available.

Waffle labels your contact type as below:

• Waffle: Another Waffler!
• Primary Contact: This is your child's Waffle's primary contact that is assigned on sign-up as the 1 approved contact.

This is where you can view and manage all Waffle's within your account.

Yep! Grandma can be approved and assigned on all your kids' Waffle devices.

Only approved contacts can call a Waffle — on every plan, on both products.

Waffle Home Free: Just your 1 approved primary contact + other approved Waffle devices

Home Paid: Unlimited approved contacts, who can reach the Waffle on its own phone number + other approved Waffle devices

Go Paid: Unlimited approved contacts, who can reach the Waffle on its own phone number + other approved Waffle devices

Not yet! Right now Waffle calls are one-on-one only. Group calls are coming soon though!

Waffle Plus plans let you call the following countries:

• Argentina
• Australia
• Austria
• Belgium
• Belize
• Brazil
• Bulgaria
• Canada
• Chile
• Colombia
• Costa Rica
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Faroe Islands
• Finland
• France
• French Guiana
• Germany
• Greece
• Hungary
• Iceland
• Ireland
• Israel
• Italy
• Japan
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Malaysia
• Malta
• Mexico
• Mongolia
• Netherlands
• New Zealand
• Norway
• Peru
• Poland
• Portugal
• Puerto Rico
• Romania
• Singapore
• Slovakia
• Slovenia
• South Korea
• Spain
• Sweden
• Switzerland
• Turkey
• United Kingdom
• United States
• Venezuela

Waffle's are pre-paid billing, and you are charged at the start of each period.

Yes, you can have a combination of free and paid plans.

We are working on it!

Cancel or update your plan through the Waffle Hub > My Profile > My Plans

Yes, you can cancel or edit your order any time before it ships.

Yes, you can return your Waffle anytime within 30-days. Terms below:

• 30-day return window — You have 30 days from the date of delivery to return your Waffle device for a full refund.
• Condition — Products must be in their original packaging and in unused or like-new condition.
• How to return — Email hello@wafflekids.co to initiate a return.
• Return shipping — For change-of-mind returns, you cover the cost of return shipping.
• Shipping charges — Original outbound shipping charges are non-refundable. Only the product purchase price is refunded.
• Refund processing — Once we receive and inspect the returned product, your refund will be processed within 5–10 business days to your original payment method.

This is never fun! Please start a chat with one of the Waffle team and our team will help.

Yes. Waffle can call Triple Zero (000) directly. Emergency calling is on by default and can't be turned off — it works even during school hours, quiet hours, and any parent-set restrictions.

On Waffle Go, your child presses and holds the call button and power button together for 5 seconds — when SOS appears, they press the call button.

On Waffle Home, they dial 000 on the handset keypad. Your child speaks directly with the emergency operator, and the Waffle Parent Hub sends you a push notification the moment the call connects — with the time, the device's location, and that 000 was called.

Waffle needs an internet connection (WiFi or mobile data) to call 000. Always keep a working phone available and make sure your child knows how to call 000 from any phone — Waffle is a communication device, not a substitute for emergency services.

Yes. As soon as a Triple Zero (000) call connects, the Waffle Parent Hub sends you a push notification with the time, the device's location, and that 000 was called. It's sent in parallel with the call, so it never delays your child reaching the operator.

Nothing to switch on — emergency calling works out of the box and can't be turned off.

Waffle does need an internet connection to reach 000: Waffle Go uses WiFi or mobile data, and Waffle Home uses WiFi only (it has no cellular fallback, so it can't call 000 if your WiFi is down). In areas of poor mobile coverage, a call may not connect.

Always keep a working phone available, and make sure your child knows how to call 000 from any phone.