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HOW-TO VIDEOS
Need A Hand?
Quick videos for the things parents ask us about most.
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Pairing your Waffle
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Making a call
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Sending voice notes
FAQS
Quick Answers.
Only the people you approve.
Location sharing is available on the Waffle Go, enabled by GPS & Data.
Waffle uses internet for calling. No browsers, no adds, no spam.
Setup takes less than 5 minutes.
Not with Waffle Home. You can stay on the Free plan for $0/month or upgrade to Waffle Plus when you want additional features. Waffle Go requires the Go plan for its mobile connectivity and GPS features.
Learn more about Waffle Plans.
Waffle offers monthly and annual plans. You can cancel monthly plans at any time.
Only the people you approve.
In the Waffle Hub:
1. Tap "Contacts"
2. Hit the + button
3. Enter name and number
4. Save!
Waffle Home Free:You get 1 primary approved contact
Paid plans:Add as many as you want!
Yes, you can see who is calling or leaving voice notes within the Waffle Hub > Device Activity.
You can leave and receive voice notes to your child's Waffle through the Waffle App > Voice Notes
What are Quiet Hours? Quiet hours allow parents to schedule when the Waffle's are online or offline. Primary contacts and emergency calls will always be available.
Waffle labels your contact type as below:
- Waffle: Another Waffler!
- Primary Contact: This is your child's Waffle's primary contact that is assigned on sign-up as the 1 approved contact.
This is where you can view and manage all Waffle's within your account.
Yep! Grandma can be approved and assigned on all your kids' Waffle devices.
Only approved contacts can call a Waffle — on every plan, on both products.
Waffle Home Free: Just your 1 approved primary contact + other approved Waffle devices
Home Paid: Unlimited approved contacts, who can reach the Waffle on its own phone number + other approved Waffle devices
Go Paid: Unlimited approved contacts, who can reach the Waffle on its own phone number + other approved Waffle devices
Not yet! Right now Waffle calls are one-on-one only. Group calls are coming soon though!
Waffle Plus plans let you call the following countries:
- Argentina
- Australia
- Austria
- Belgium
- Belize
- Brazil
- Bulgaria
- Canada
- Chile
- Colombia
- Costa Rica
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Faroe Islands
- Finland
- France
- French Guiana
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Israel
- Italy
- Japan
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malaysia
- Malta
- Mexico
- Mongolia
- Netherlands
- New Zealand
- Norway
- Peru
- Poland
- Portugal
- Puerto Rico
- Romania
- Singapore
- Slovakia
- Slovenia
- South Korea
- Spain
- Sweden
- Switzerland
- Turkey
- United Kingdom
- United States
- Venezuela
Waffle's are pre-paid billing, and you are charged at the start of each period.
Yes, you can have a combination of free and paid plans.
We are working on it!
Cancel or update your plan through the Waffle Hub > My Profile > My Plans
Yes, you can cancel or edit your order any time before it ships.
Yes, you can return your Waffle anytime within 30-days. Terms below:
- 30-day return window — You have 30 days from the date of delivery to return your Waffle device for a full refund.
- Condition — Products must be in their original packaging and in unused or like-new condition.
- How to return — Email hello@wafflekids.co to initiate a return.
- Return shipping — For change-of-mind returns, you cover the cost of return shipping.
- Shipping charges — Original outbound shipping charges are non-refundable. Only the product purchase price is refunded.
- Refund processing — Once we receive and inspect the returned product, your refund will be processed within 5–10 business days to your original payment method.
This is never fun! Please start a chat with one of the Waffle team and our team will help.
400 minutes is a lot of chat! To ensure we maintain the Waffle network, support emergency calling services and