Customer Support

How can we help?

Everything you need to get your Waffle up and running, and keep it that way.

HOW-TO VIDEOS

Need A Hand?

Quick videos for the things parents ask us about most.

Switching on your Waffle

Power on Waffle Home using the # button. LED lights up, device ready to connect instantly.

Pairing your Waffle

Hold the < button for 3 seconds to enter pairing mode on your Waffle device.

Making a call

Want to call your Bestie? Find their name, hit call and say hello!

Voice notes

Want to leave a voice message? Select a contact, tap message, and record your note.

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Chat With Us

Ask Waffle support about your order, product or billing.

Find Your Answer

Getting Started

Set up your Waffle - powering...

Calling & Numbers

Making and receiving calls,...

Troubleshooting | Waffle Home

Fix it fast - Wi-Fi, calling, power...

Waffle Home

Everything about your Waffle Home - the screen-free home phone for kids.

Waffle Go

Everything about Waffle Go - the portable device with 4G and GPS.

Waffle Hub

Using the Waffle Hub app to manage contacts, devices and your account.

Plans & Billing

Plans, pricing, subscriptions and managing your billing.

Orders & Shipping

Order status, shipping, changes, cancellations, returns and exchanges.

Emergency Calling

How emergency calling works and keeping your child safe.

Legal & Compliance

Terms, policies and compliance information.